FAQ`s

We offer a diverse range of nail products, including Nail extensions, press-on nails, Nail dry lamps, acrylic powders, and tools. Rest assured that all our products go through rigorous quality control to meet the highest standards.

• Do you provide bulk or wholesale orders for your quality-controlled nail products?

Yes, we offer the option to order our quality-controlled nail products in larger quantities at discounted rates for bulk and wholesale orders.

• Are your quality-controlled nail products safe and non-toxic?

Safety is our top priority. Our products are carefully curated to be safe and free from harmful chemicals, ensuring both professional and customer safety.

• What is the quality of your nail products, including Nail extensions, press-on nails, Nail dry lamps, acrylic powders, and tools that have passed quality control?

We take great pride in offering high-quality nail products. Our Nail extensions, press-on nails, Nail dry lamps, acrylic powders, tools and brushes have all been subjected to stringent quality control to ensure durability and excellence.

• What is your return and exchange policy for your quality-controlled nail products?

If you receive any of our quality-controlled nail products that are damaged or incorrect, we have a straightforward return and exchange policy in place to address such issues promptly.

• What are your shipping and delivery times?

3 - 7 days or 5 - 11 days dependents on the warehouse

• Do you offer international shipping?

Yes

• How do I return an item?

Please contact us at info@17nails.eu

• What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package.
We will do our very best to resolve your case as soon as possible

• When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

• Can I track my order?

Yes

• What payment methods do you accept?

We accept all major credit cards ,VISA, MasterCard, and IDEAL payments.

• Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.